KOTA'S STORY

How upgrading BugHerd opened new feedback opportunities for KOTA Creative Digital Agency

Get to know KOTA

Customer since

2016

No. of bugs created

6k+

No. of BugHerd projects

45+

No. of team members (+guests) using BugHerd

10

KOTA’s vision of bringing brands to life through immersive digital experiences serves their clients well. KOTA helps brands stay ahead in competitive markets through the use of the latest web technologies and forward thinking design. Whether it’s the unique cutting-edge-yet-casual design for SuperYachtsMonaco or Martin Building company’s new modern online presence, or reflecting the quality of travel services Adams and Butler provide, KOTA’s clients love the innovation the agency brings.

It makes sense that an innovative company would implement an intelligent way to manage their own QA processes. BugHerd has been a valued part of KOTA’s internal review process for years. Considering many of the website projects are visual, having a tool that allows for design feedback, content changes and bug tracking is super important. All team members use BugHerd - designers, developers, project managers and marketing managers, making it easy to manage the internal reviews for website projects.

However, customer feedback and reviewing, particularly via countless emails was becoming increasingly challenging, so KOTA Managing Director, Jonathan Bradford, started looking for a better way to manage the client reviews.

After heading to the BugHerd website, he realised that by upgrading their current BugHerd plan, KOTA could get all the screenshots and visual annotations they knew and loved from BugHerd plus mobile feedback, without their clients needing to install a browser extension.

“(BugHerd) has instantly added to our productivity and our clients are very impressed. It saves communication time, emails, back and forth and frustration with crazy document revisions.”

Kota - image of a laptop

According to Jonathan, “this has instantly added to our productivity and our clients are very impressed. It saves communication time, emails, back and forth and frustration with crazy document revisions.”

And it’s not just customer satisfaction that has increased with the upgrade either. “Since the upgrade, project profitability has increased by 15% across the board, frustration has been removed internally and externally. It really has been a game changer for our agency.”

With the increasing productivity and profitability, KOTA can focus on attracting and representing more clients who value their design aesthetic and forward thinking.

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