SECURITY AT BUGHERD

Trusted by teams 
across the world.

BugHerd is a cloud application platform used by teams of all sizes spanning over 170 countries around the world.

Application Security

BugHerd takes the privacy and security of our clients' data very seriously. We are committed to providing a secure environment and apply best practices to minimise risk. The platform is designed to protect your data from threats by applying security principles at every layer, while maintaining high performance. BugHerd actively monitors ongoing security, performance and availability 24/7/365.
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Network Security

BugHerd is hosted and managed on Amazon Web Services (AWS). AWS data centers and network architecture are built to meet the requirements for the most security sensitive organisations. For information regarding AWS security, please refer to this link. Amazon Web Services (AWS) continually manages risk and undergoes recurring assessments to ensure compliance with industry standards.
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Data Center Security

AWS infrastructure is housed in Amazon-controlled data centers throughout the world, ensuring compliance with local regulations. The data centers are secured with a variety of physical controls to prevent unauthorized access. Click the link below to find out more information on AWS data centers and their security controls.
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More about BugHerd Security

Encryption

All BugHerd web application communications are encrypted over 256 bit SSL, which cannot be viewed by a third party and is the same level of encryption used by banks and financial institutions. All data for BugHerd is encrypted at rest using AES-256 encryption.

Guaranteed Availability

We offer a financially-backed SLA
of 99.9% uptime with our Enterprise plans, so your teams can count on reliable products that allows them to focus on your organization’s objectives.

Payment

Our payment partner maintains ongoing PCI compliance, abiding by stringent industry standards for storing, processing and transmitting credit card information online.

Privacy

You can view our full privacy
policy in the link below.
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Real-time Status Transparency

We make it easy to stay informed on our system availability and performance at all times.
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User Authentication

As a BugHerd customer, you control who has access to your information and what they’re able to do. BugHerd provides standard access through a login and password.

GDPR

We are bound by the Australian Privacy Principles contained in the Privacy Act and observe applicable principles of the European Union General Data Protection Regulations (‘GDPR’). For more information, please refer to our Privacy policy. If you wish to access, change or delete your information, please contact us at
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Constant updates and innovation

We’re consistently updating BugHerd to ensure optimal performance and new features. Updates are delivered frequently without interrupting your service.
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Got any questions?

For answers to your own specific security questions, get in touch with a member from our support team.
Contact us